Information about DingDong

Last update: June 23, 2023

This Privacy Policy describes our policies and procedures for collecting, using and disclosing your information when you use the Service and informs you of your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy. This privacy policy was generated by TermsFeed and refined by Sharetribe and DingDong Home Services.

Please read this privacy policy carefully before using our service.

Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning whether they are singular or plural.

For the purposes of this Privacy Policy :

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where the term "control" means ownership of 50% or more of the shares, equity interests or other securities carrying the right to vote for the election of directors or other management authority.

Application means the software program provided by the Company or the Operator and downloaded by You to any electronic device, named DingDong Services à domicile.

Company means the Company or the Operator as the legal entity which collects the Consumers' personal information and determines the purposes and means of processing the Consumers' personal information, or on whose behalf such information is collected and which, alone or jointly with others, determines the purposes and means of processing the Consumers' personal information.

The Company (referred to as "the Company", "we", "us" or "our" in this Agreement) means DingDong Services à domicile, 93 Charles Avenue, Pointe-Claire, H9R 4L2 , NEQ: 1178709359. For the purposes of the GDPR, the Company or Operator is the Data Controller.

Consumer, refers to you.

Cookies are small files placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website among its many uses.

The country refers to Canada.

Data Controller, for the purposes of the GDPR (General Data Protection Regulation), means the company or operator as a legal entity which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Device means any device that can access the Service, such as a computer, cell phone or digital tablet.

Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for Internet users to control the tracking of their online activities on websites.

The Operator (referred to as "the Operator", "We", "Us" or "Our" in this Agreement) means DingDong Services à domicile. For the purposes of the GDPR, the Company or Operator is the Data Controller.

Personal data is any information that relates to an identified or identifiable individual.

For the purposes of the GDPR, personal data means any information about you, such as a name, an identification number, location data, an online identifier or one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social identity. For the purposes of the CCPA, personal data means any information that identifies you, relates to you, describes you or is likely to be associated, or could reasonably be associated, directly or indirectly, with you.

Sale means the sale, lease, release, disclosure, dissemination, provision, transfer or other communication, whether oral, written, electronic or otherwise, of a consumer's personal information to another company or third party for monetary or other consideration.

Service means the Application and/or the Website.

Service Provider means any natural or legal person who processes data on behalf of the Company or the Operator. This includes third-party companies or individuals employed by the Company or Operator to facilitate the Service, to provide the Service on behalf of the Company or Operator, to perform services related to the Service, or to assist the Company or Operator in analyzing how the Service is used. For the purposes of the GDPR, service providers are considered data processors.

Third Party Social Media Service means any website or social network website through which a User may log in or create an account to use the Service.

Usage Data means automatically collected data, either generated by use of the Service, or from the Service infrastructure itself (for example, the length of time a page is visited).

The website refers to DingDong Services à domicile, accessible from https://dingdong.maison/.

You means the natural person who accesses or uses the Service, or the company or other legal entity on whose behalf that person accesses or uses the Service, as the case may be.

Under the GDPR (General Data Protection Regulation), you may be referred to as the data subject or as the user, as you are the natural person who uses the service.

If you have any questions about this Privacy Policy, you can contact us:

By email: contact@dingdong.maison

By visiting this page on our website: https://dingdong.maison/fr/user_feedbacks/new

When using our service, we may ask you to provide certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include, but is not limited to:

e-mail address

First and last name

Telephone number

Address, state, province, postal code, city

Bank account information

Credit card number and expiry date

Usage data

Usage Data is collected automatically when you use the Service.

Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service you visit, the time and date of your visit, the time spent on these pages, unique device identifiers and other diagnostic data.

When you access the Service using a mobile device, we may automatically collect certain information, including the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or access the Service by or through a mobile device.

The Company or Operator may allow you to create an account and log in to use the Service through the following third-party Social Media Services. These third-party Social Media Services may include, but are not limited to:

Google

Facebook

Twitter

LinkedIn

Apple

If you choose to register through a third-party social media service or give us access to that service, we may collect personal data already associated with your third-party social media service account, such as your name, email address, activities or contact list associated with that account.

You may also have the opportunity to share additional information with the Company or Operator through your third-party Social Media Service account. If you choose to provide such personal information and data, upon registration or otherwise, you authorize the Company or the Operator to use, share and store it in a manner consistent with this Privacy Policy.

We use cookies and similar tracking technologies to track activity on our service and store certain information. The tracking technologies used are beacons, tags and scripts to collect and track information and to improve and analyze our service. The technologies we use may include :

cookies or browser cookies. A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to tell you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our service. Unless you have set your browser to refuse cookies, our service may use cookies.

Web beacons. Certain sections of our Service and e-mails may contain small electronic files known as web beacons (also known as "clear gifs", "pixel tags" and "single-pixel gifs") that allow the Company or Operator, for example, to count users who have visited those pages or opened an e-mail and for other related application or website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "persistent" or "session". Persistent cookies remain on your personal computer or mobile device when you are offline, while session cookies are deleted as soon as you close your web browser.

We use session cookies and persistent cookies for the purposes described below:

Necessary/essential cookies

Type: Session cookies

Administered by : We

Purpose: These cookies are essential to provide you with the services available via the application or website and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services You have requested cannot be provided, and We only use these Cookies to provide these services to You.

Cookies policy / Notice Acceptance of cookies

Cookie type: Persistent cookies

Administered by : We

Purpose: These cookies are used to determine whether users have accepted the use of cookies on the application or website.

Functionality cookies

Cookie type: Persistent cookies

Administered by: We

Purpose: These cookies enable us to remember the choices you make when using the application or website, for example your login details or language preferences. The purpose of these cookies is to offer you a more personal experience and to avoid you having to re-enter your preferences each time you use the application or website.

Tracking and performance cookies

Cookie type: Persistent cookies

Administered by : Third parties

Purpose: These cookies are used to collect information about traffic to the application or website and how users use the application or website. The information collected through these cookies may identify you directly or indirectly as an individual visitor. This is because the information collected is generally linked to a pseudonymous identifier associated with the device you use to access the application or website. We may also use these cookies to test new pages, new features or new functionalities of the application or website to see how our users react to them.

The Company or Operator may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the use of our Service.

To manage your account: to manage your registration as a user of the Service. The Personal Data you provide may give you access to various features of the Service that are available to you as a registered user.

For contract performance: the development, compliance and performance of the contract for the purchase of products, items or services purchased by you or any other contract with us through the service.

To contact you: To contact you by email, phone calls, SMS, or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or informational communications related to contracted features, products or services, including security updates, when necessary or reasonable for their implementation.

To provide you with news, special offers and general information about other goods, services and events we offer that are similar to those you have already purchased or inquired about, unless you have opted out of receiving such information.

To manage your requests: To respond to and manage your requests.

To provide you with targeted advertising: We may use your information to develop and display content and advertising (and work with third-party providers who do so) tailored to your interests and/or location, and to measure their effectiveness.

For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of all or a portion of our assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which the personal data we hold about users of our services is one of the transferred assets.

Other purposes: We may use your information for other purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our service, products, services, marketing and your experience.

We may share your personal information in the following situations:

With service providers: We may share your personal information with service providers in order to monitor and analyze the use of our service, to advertise on third-party websites after you have visited our service, for payment processing, to contact you.

For business transfers: We may share or transfer your personal information as part of a merger, sale of company or operator assets, financing or acquisition of all or part of our business to another company, or during negotiations relating to such a transaction.

With affiliates: We may share your information with our affiliates, in which case we will require such affiliates to comply with this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

With business partners: We may share your information with our business partners to offer you certain products, services or promotions.

With other users: When you share personal information or otherwise interact with other users in public areas, this information may be viewed by all users and may be publicly available to others. If you interact with other users or register via a third-party social media service, your contacts on the third-party social media service may see your name, profile, photos and activity description. Similarly, other users will be able to view descriptions of your business, communicate with you and view your profile.

With your consent: We may disclose your personal information for any other purpose with your consent.

The Company or the Operator will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

The Company or Operator will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, unless such data is used to enhance the security or improve the functionality of our service, or we are legally required to retain such data for longer periods.

When your Personal Data is no longer required by law or by any rights or obligations on our part or yours, we will delete it. In most cases, Personal Data will be deleted upon termination or expiration of the agreement between You and the Company or Operator or upon Your written request.

Your information, including Personal Data, is processed at the offices of the Company or the Operator and at any other location where the parties involved in the processing are located. This means that such information may be transferred to - and stored on - computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to such transfer.

The Company or Operator will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to any organization or country unless there are adequate controls in place, including the security of your data and other personal information.

You have the right to delete or request us to assist you in deleting the personal data we have collected about you.

Our Service may give You the opportunity to delete certain information about You from the Service.

You may update, modify or delete your information at any time by logging into your account, if you have one, and visiting the account settings section where you can manage your personal information. You may also contact us to request access, correction or deletion of any personal information you have provided to us.

Please note, however, that we may need to retain certain information where we have a legal obligation or legal basis to do so.

If the Company or the Operator is involved in a merger, acquisition or sale of assets, Your Personal Data may be transferred. We will notify you before Your Personal Data is transferred and subject to a different privacy policy.

In certain circumstances, the Company or the Operator may be required to disclose your Personal Data if required to do so by law or in response to valid requests from public authorities (for example, a court or government agency).

The Company or the Operator may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation

Protect and defend the rights or property of the Company or the Operator

prevent or investigate possible wrongdoing in connection with the service

protect the personal safety of service users or the public

Protect against legal liability.

The security of Your Personal Data is important to Us, but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

The service providers We use may have access to Your Personal Data. These third-party providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their privacy policies.

We may use third-party service providers to monitor and analyze the use of Our Service. These may include, but are not limited to:

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to monitor and control the use of our service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize ads on its own advertising network.

You can refuse to have your activity on the Service made available to Google Analytics by installing the Google Analytics disabling browser add-on. This module prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information about visitor activity with Google Analytics.

You can disable certain Google Analytics features through your mobile device settings, such as your device's advertising settings, or by following the instructions provided by Google in its privacy policy: https://policies.google.com/privacy.

For more information on Google's privacy practices, please visit Google's privacy and terms of use webpage: https://policies.google.com/privacy

Matomo

Matomo is a web analytics service. You can consult its privacy policy here: https://matomo.org/privacy-policy

Fathom

Fathom is a web analysis service. You can view their privacy policy here: https://www.fathomhq.com/privacy

We may use your personal data to contact you and send you newsletters, marketing or promotional material and other information that may be of interest to you. You may opt-out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

We may use e-mail marketing service providers to manage and send e-mails to you. These may include, but are not limited to

Mailchimp

Mailchimp is an email marketing service provided by The Rocket Science Group LLC.

For more information on Mailchimp's privacy practices, please see their privacy policy: https://mailchimp.com/legal/privacy/

We may provide fee-based products and/or services as part of the Service. In this case, we may use third-party services to process payments (for example, payment processors).

We do not store or collect your payment card details. This information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policies. These payment processors adhere to the standards established by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements ensure the secure processing of payment information.

They may include, but are not limited to:

Stripe

Their privacy policy can be viewed at: https://stripe.com/us/privacy

PayPal

Their privacy policy can be consulted at the following address: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

The Company or the Operator uses remarketing services to advertise to you after you have accessed or visited our Service. We and our third-party suppliers use cookies and non-cookie technologies to help us recognize your device and understand how you use our Service so that we can improve it to reflect your interests and provide you with advertisements that may be of greater interest to you.

These third-party providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their privacy policies and to enable Us to:

Measure and analyze traffic and browsing activity on Our Service.

Show You advertisements for Our products and/or services on third party websites or apps.

Measure and analyze the performance of Our advertising campaigns.

Some of these third-party providers may use cookie-free technologies that may not be affected by browser settings that block cookies. Your browser may not allow you to block these technologies. You can use the following third-party tools to opt-out of the collection and use of information for the purpose of serving you interest-based advertising:

NAI opt-out platform: http://www.networkadvertising.org/choices/

DAE opt-out platform: http://www.youronlinechoices.com/

DAA opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

You can opt out of all personalized ads by enabling privacy features on your mobile device, such as Limit Ad Tracking (iOS) and Opt Out of Ad Personalization (Android). Consult your mobile device's help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party providers. This enables our third-party providers to recognize you and serve you advertisements across all devices and browsers. To learn more about the technologies used by these third-party providers and their cross-device capabilities, please refer to the privacy policy of each provider listed below.

Third-party providers we may use include, but are not limited to:

Google Ads (AdWords)

The Google Ads (AdWords) remarketing service is provided by Google Inc.

You can disable Google Analytics for Display Advertising and customize Google Display Network ads by visiting the Google Ads settings page: http://www.google.com/settings/ads.

Google also recommends installing the Google Analytics deactivation browser add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. The Google Analytics deactivation add-on allows visitors to prevent the collection and use of their data by Google Analytics.

For more information on Google's privacy practices, please visit Google's privacy and terms of use page: https://policies.google.com/privacy

Twitter

Twitter's remarketing service is provided by Twitter Inc.

You can unsubscribe from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405

To learn more about Twitter's privacy practices and policies, visit our Privacy Policy page: https://twitter.com/privacy

Facebook / Meta

Facebook's remarketing service or Meta is provided by Facebook Inc. and Meta Inc.

To learn more about Facebook's interest-based advertising, visit this page: https://www.facebook.com/help/516147308587266

To stop receiving interest-based advertising from Facebook, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the self-regulatory principles for online behavioral advertising established by the Digital Advertising Alliance. You can also opt out of Facebook and other participating companies through the Digital Advertising Alliance in the U.S. http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or by using your mobile device settings.

For more information on Facebook's privacy practices, please see Facebook's data policy: https://www.facebook.com/privacy/explanation

Pinterest

Pinterest's remarketing service is provided by Pinterest Inc.

You can opt out of Pinterest's interest-based ads by enabling your web browser's "Do Not Track" feature or by following Pinterest's instructions: http://help.pinterest.com/en/articles/personalization-and-data

To learn more about Pinterest's privacy practices and policies, visit our dedicated privacy policy page: https://about.pinterest.com/en/privacy-policy

We may use third-party service providers to provide a better enhancement of our service. These may include, but are not limited to:

Intercom

Their privacy policy can be viewed at: https://www.intercom.com/legal/privacy

Facebook Messenger

Their privacy policy can be viewed at https://www.facebook.com/privacy/policy

Zendesk

Their privacy policy can be viewed at https://www.zendesk.com/company/agreements-and-terms/privacy-notice/

Tawk

Their privacy policy can be viewed at https://www.tawk.to/privacy-policy/

Our Service may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to consult the privacy policy of each site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.

We may process personal data under the following conditions:

Consent: You have given your consent to the processing of Personal Data for one or more specific purposes.

Contract performance: the provision of Personal Data is necessary for the performance of an agreement with You and/or any related pre-contractual obligations.

Legal obligations: The processing of Personal Data is necessary to comply with a legal obligation to which the Company or the Operator is subject.

Vital interests: The processing of personal data is necessary to protect your vital interests or those of another individual.

Public interests: The processing of personal data is linked to a task carried out in the public interest or in the exercise of official authority vested in the Company or the Operator.

Legitimate interests: The processing of personal data is necessary for the purposes of the legitimate interests pursued by the Company or Operator.

In all cases, the Company or Operator will gladly assist in clarifying the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a legal or contractual requirement, or a requirement necessary for the conclusion of a contract.

The Company or the Operator undertakes to respect the confidentiality of Your Personal Data and to guarantee You the exercise of Your rights.

You have the right under this Privacy Policy, and the law if You are in the EU, to:

Request access to Your Personal Data. The right to access, update or delete the information we hold about you. Where possible, you can access, update or request the deletion of your personal data directly in the settings section of your account. If you are unable to perform these actions yourself, please contact us for assistance. This also allows you to receive a copy of the personal data we hold about you.

Request correction of the personal data we hold about you. You have the right to correct any incomplete or inaccurate information we hold about you.

Object to the processing of your personal data. This right exists where we rely on a legitimate interest as the legal basis for our processing and there is something about your particular circumstances that gives you cause to object to the processing of your personal data on this ground. You also have the right to object to the processing of your personal data for direct marketing purposes.

Request the deletion of your personal data. You have the right to ask us to erase or delete your personal data when there is no valid reason for us to continue processing it.

Request the transfer of your personal data. We will provide you, or a third party chosen by you, with your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you have initially consented to us using or where we have used that information to perform a contract with you.

Withdrawing your consent. You have the right to withdraw your consent to the use of your personal data. If You withdraw Your consent, We may not be able to provide You with access to certain specific features of the Service.

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that We may ask You to verify Your identity before responding to such requests. If you make a request, we will do our best to reply as soon as possible.

You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, if You are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.

Our Service is not intended for persons under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You know that Your child has provided Us with Personal Data, please contact Us. If we become aware that we have collected Personal Data from persons under the age of 16 without verifying parental consent, we will take steps to delete such information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires parental consent, we may require your parent's consent before collecting and using such information.

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will notify you by e-mail and/or by a prominent notice on our service, before the change becomes effective, and we will update the "last updated" date at the top of this Privacy Policy.

We advise you to check this Privacy Policy regularly for any changes. Changes to this Privacy Policy are effective when posted on this page.