Terms of use
Last updated: June 23, 2023.
Please read these terms of use carefully before using our service.
1 - Interpretation and definitions
1.1 - Interpretation
Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning whether they are singular or plural.
1.2 - Definitions
For the purposes of these Terms of Service :
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where the term "control" means ownership of 50% or more of the shares, equity interests or other securities giving the right to vote for the election of directors or any other governing authority.
Application means the software program provided by the Company or the Operator downloaded by You to any electronic device, named DingDong Home Services.
Purchaser means the users who reserve services.
Country means Canada.
Company (referred to as "Company", "we", "us" or "our" in this Agreement) means DingDong Services à domicile, 93 Charles Avenue, Pointe-Claire, H9R 4L2, NEQ: 1178709359.
Content means content such as text, images or other information that may be displayed, uploaded, linked to or made available by You, regardless of the form of such content.
Device means any device capable of accessing the Service, such as a computer, cell phone or digital tablet.
Feedback means any comments, innovations or suggestions You send regarding the attributes, performance or features of our Service.
Good refers to services offered for sale, contact or other means of exchange on the Service.
Operator (referred to as "the Operator", "We", "Us" or "Our" in this Agreement) means DingDong Services à domicile.
Order means a request to purchase by any means Services on the Application or the Website.
Seller means users of the Service who list Services and make them available for exchange by any means.
Service means the Application and/or the Website.
Terms of Service (also referred to as "Terms") means these Terms of Service, which constitute the entire agreement between you and the Company or Operator with respect to the use of the Service. These Terms of Service were generated by TermsFeed and refined by Sharetribe and DingDong Services à domicile.
Third Party Social Media Service means any service or content (including data, information, products or services) provided by a third party that may be displayed, included or made available through the Service.
Website means DingDong Services à domicile, accessible from https://dingdong.maison/.
You means the person accessing or using the Service, or the company or other legal entity on whose behalf such person accesses or uses the Service, as the case may be.
2 - Contacting us
If you have any questions about these Terms of Use, you can contact us:
By email: contact@dingdong.maison
By visiting this page on our website: https://dingdong.maison/fr/user_feedbacks/new
3 - Acknowledgement
These Terms of Service govern the use of this service and constitute the agreement between you and the company or operator. These terms of service define the rights and obligations of all users with respect to the use of the service.
Your access to and use of the service is subject to your acceptance of and compliance with these terms of use. These terms of use apply to all visitors, users and other persons who access or use the service.
By accessing or using the Service, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms of use, you may not access the service.
You declare that you have reached the age of majority according to the laws of your country or the country, whichever is higher. The company or operator does not authorize persons under this age to use the service.
Your access to and use of the Service is also subject to your acceptance of and compliance with the Company's or Operator's Privacy Policy. Our Privacy Policy describes our policies and procedures regarding the collection, use and disclosure of your personal information when you use the Application or the Website and informs you of your privacy rights and how the law protects you. Please read our privacy policy carefully before using our service.
4 - Applicable law
The laws of the country, excluding its conflict of laws rules, govern these Terms and Your use of the Service. Your use of the Application or the Website may also be subject to other local, regional, national or international laws.
4.1 - Severability
If any provision of these Terms is found to be unenforceable or invalid, such provision shall be modified and construed to effect the intent of such provision to the maximum extent possible under applicable law, and the remaining provisions shall remain in full force and effect.
4.2 - Waiver
Except as provided herein, the failure to exercise any right or require performance of any obligation under these Terms shall not affect the ability of any party to exercise such right or require such performance at any subsequent time, and the waiver of any breach shall not constitute a waiver of any subsequent breach.
5 - User accounts
5.1 - Account creation
When You create an account with Us, You must provide Us with accurate, complete and up-to-date information at all times. Failure to do so constitutes a breach of the Terms, which may result in the immediate termination of Your account with Us.
You may not use as a username the name of another person or entity or that is not legally available for use, a name or mark that is subject to rights of another person or entity other than You without proper authorization, or a name that is otherwise offensive, vulgar or obscene.
5.2 - Account information
You may be asked to provide certain information relating to your account, including, but not limited to, your name, e-mail address, telephone number and address.
You may be required to provide documents to verify your identity. These documents are essential if you wish to offer your services.
Before or during the processing of the service, you may be asked to provide, but not limited to, your identity documents.
Prior to or during the placement of an order, you may be asked to provide, but not limited to, your credit card number, credit card expiration date, billing address and service address information.
5.3 - Account review
Unless it is part of a feature of the Service, we do not conduct background checks or endorse users. We accept no responsibility for the reliability, accuracy or completeness of information provided by users.
5.4 - Account password
You are responsible for protecting the password you use to access the Service and for all activities or actions that occur under your password, whether your password is with Our Service or a third-party Social Media Service.
You agree not to disclose your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
5.5 - Termination of account
We may terminate or suspend Your Account immediately, without notice or liability, for any reason, including, but not limited to, if You fail to comply with these Terms of Use. In the event of termination, Your right to use the Service will cease immediately.
If you wish to terminate your account, you may simply stop using the Service or delete your account from the Service, or contact us for assistance.
6 - Content
6.1 - Your right to publish content
Our Service allows you to publish Content. You are responsible for the Content you publish on the Service, including its legality, reliability and appropriateness.
By posting Content on the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce and distribute such Content on and through the Service. You retain all your rights in any content you submit, publish or display on or through the Service and are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.
You represent and warrant that (i) the Content is yours (you own it) or you have the right to use it and grant Us the rights and license set forth in these Terms, and (ii) the publication of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contractual rights or any other rights of any person.
6.2 - Restrictions on content
The Company or the Operator is not responsible for the content of users of the Service. You expressly understand and agree that you are solely responsible for the content and all activities that occur under your account, whether performed by you or by any third party using your account.
You may not transmit any content that is unlawful, offensive, disturbing, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of objectionable content include, but are not limited to, the following:
illegal or promoting illegal activity.
Defamatory, discriminatory or mean-spirited content, including references or comments about religion, race, sexual orientation, gender, national/ethnic origin or other targeted groups.
Spam, machine or randomly generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
Contain or install viruses, worms, malware, Trojan horses or any other content designed or intended to disrupt, damage or limit the functionality of any software, hardware or telecommunications equipment, or to damage or gain unauthorized access to data or other information belonging to a third party.
Infringe the proprietary rights of any party, including patents, trademarks, trade secrets, copyrights, publicity rights or other rights.
Impersonate any person or entity, including the company or operator and its employees or agents.
Violation of a third party's privacy.
False information and characteristics.
The Company or the Operator reserves the right, but not the obligation, to determine, at its sole discretion, whether any Content is appropriate and compliant with these Terms, to refuse it or to remove it. The Company or the Operator further reserves the right to edit, modify and change the form of presentation of any Content. The Company or the Operator may also limit or revoke your use of the Service if you post objectionable content. Since the Company or the Operator cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service, you may be exposed to content that you may find offensive, indecent, improper or objectionable, and you agree that under no circumstances will the Company or the Operator be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content.
6.3 - Content backups
Although regular backups of Content are made, the Company or the Operator does not guarantee that there will be no loss or corruption of data.
Corrupt or invalid backup points may be caused, without limitation, by Content that is corrupted prior to being backed up or that changes during the backup period.
The Company or Operator will provide assistance and attempt to resolve known or discovered problems that may affect Content backups. However, you acknowledge that the Company or the Operator has no responsibility for the integrity of the Content or the inability to successfully restore the Content to a usable state.
You agree to maintain a complete and accurate copy of all Content in a location independent of the Service.
6.4 - Intellectual property of others and copyright infringement
We respect the intellectual property and copyrights of others. You may be held liable for damages (including costs and attorneys' fees) for wrongfully claiming that content infringes your copyrights. It is our policy to respond to any claim that content posted on the Service infringes a copyright or other violation of someone's intellectual property.
We are prepared to comply with all relevant local regulations (Digital Millennium Copyright Act (DMCA), European Copyright Directive, etc.).
If you are a copyright owner or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that takes place through the Service, you must submit your notice in writing to the attention of our Copyright Agent by email (see 3 - Contact Us) and include in your notice the following information regarding the alleged infringement:
An electronic or physical signature of the person authorized to act on behalf of the copyright owner.
A description of the copyrighted work that you claim has been infringed, including the URL (i.e. web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
Identification of the URL or other specific location on the Service where the material that you claim is infringing is located.
Your address, telephone number and e-mail address.
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Upon receipt of a notification, the Company or the Operator will take such action as it deems appropriate, at its sole discretion, including removal of the disputed content from the Service.
7 - Service orders
By placing a service order through the Service, you warrant that you are legally capable of entering into binding contracts.
7.1 - Placement of the Service in orders
Our role is that of a facilitator between You and Sellers/Professionals, via the Service. We are therefore a third party to the Orders, which limits our liability in the event of a dispute between You and the Sellers.
We are not a party to any agreement You have with Sellers/Professionals. Any agreement You enter into with Sellers/Professionals is not part of the agreement We have with You.
7.2 - Your information as a buyer
If You wish to place an Order for Products available on the Service, You may be asked to provide certain information relating to Your Order, including, without limitation, Your name, Your email address, Your telephone number, Your credit card number, Your credit card expiration date, Your billing address, and Your postal information.
You represent and warrant that (i) You have the legal right to use any credit or debit card(s) or other method(s) of payment in connection with any order for services; and (ii) the information You provide to us is true, correct and complete.
By submitting this information, you grant us the right to provide it to third-party payment processors in order to facilitate the fulfillment of your order.
7.3 - Availability, errors and inaccuracies
We and the Sellers constantly update our Product offerings on the Service. The various services available on the Service may be mispriced, inaccurately described or unavailable, and we and the Sellers may experience delays in updating information about the services offered on the Service and in our advertising on other websites.
We and the Sellers cannot and do not guarantee the accuracy or completeness of information, including prices, product images, specifications, availability and services. We reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without notice.
7.4 - Pricing policy
The Company or the Operator and the Seller reserve the right to revise their prices at any time before accepting an order.
Prices quoted may be revised by the Company or Operator after acceptance of an Order in the event of an event affecting the service performed, caused by government action, higher currency exchange costs, and any other matter beyond the Company's or Operator's or Seller's control. In this case, you will have the right to cancel your order.
7.5 - Payment
Payments can be made through the various payment methods available. We rely on payment gateways which have their own terms of service and limits.
Payment cards (credit or debit cards) are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be responsible for the delay or non-delivery of your order.
7.6 - Service charges
We may charge you a fee (and applicable taxes) for the right to use the Service. Further information on when service charges apply and how they are calculated will be displayed when you place your order. We reserve the right to change service charges at any time.
7.7 - Order modification
You and the Sellers are responsible for any Order modification you agree to make via the Service and agree to pay any additional amounts, fees or taxes associated with a Service Order modification.
7.8 - Order cancellation
7.8.1 - Our right to cancel orders
We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to:
Availability of professionals
Errors in the description or prices of the services offered
Errors in your order
Errors on the part of the seller/professional
We reserve the right to refuse or cancel your order if we suspect fraud or an unauthorized or illegal transaction.
7.8.2 - Cancellation of order by buyer
If, as a Buyer, You cancel an Order, the amount You have paid (including the Service fee) will not be refunded.
If an event beyond Your control forces You to cancel an order, or if You believe that Your order should be refunded, please contact us.
7.8.3 - Order cancellation by sellers
If, as a Seller, You cancel an Order, the amount paid by the Buyer (including the Service Fee) will be refunded to the Buyer and will not be transferred to the Seller.
If, as a Buyer, you cancel your service within 24 hours prior to the order start time, a cancellation fee of 75% of the amount originally paid (excluding taxes) + 2.9% of the amount originally paid (excluding taxes) + $0.30 will be charged.
If an event beyond your control forces you to cancel an order, or if you feel that your order should be refunded, please contact us.
7.9 - Order dispute
If a Buyer or Seller disputes an Order, the Company or the Operator must be informed. The dispute will be resolved at Our sole discretion.
8 - Disclaimer of warranty and limitation of liability
8.1 - Limitation of liability
Notwithstanding any damages You may suffer, the entire liability of the Company or the Operator and any of its suppliers under any provision of these Terms and Your exclusive remedy for any of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD (or its equivalent in the local currency of the Service) if You did not purchase anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company, the Operator or its suppliers be liable for any special, incidental, indirect or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, business interruption, personal injury, loss of privacy arising out of or in any way connected with the use or inability to use the service, third party software and/or third party hardware used in connection with the service, or otherwise in connection with any provision of these terms), even if the company or operator or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply. In such jurisdictions, each party's liability shall be limited to the fullest extent permitted by law.
8.2 - "AS IS" and "AS AVAILABLE" disclaimers.
The Service is provided to you "AS IS" and "AS AVAILABLE", with all faults and defects, without warranty of any kind. To the fullest extent permitted by applicable law, the Company or Operator, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, regarding the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, as well as any warranties that may arise from a course of dealing, performance, usage or trade practice. Without limiting the foregoing, the Company or the Operator makes no warranties or representations of any kind that the Service will meet your requirements, achieve expected results, be compatible or function with any other software, application, system or service, operate uninterrupted, meet any performance or reliability standards or be error-free, or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company, the Operator nor any of the Company's suppliers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content and materials or products included therein; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability or currency of any information or content provided through the Service ; or (iv) that the Service, its servers, content or e-mail sent by or on behalf of the Company or the Operator are free of viruses, scripts, Trojan horses, worms, malware, time bombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of statutory rights applicable to a consumer, so some or all of the above exclusions and limitations may not apply to you. But in such a case, the exclusions and limitations set out in this section will be applied to the fullest extent possible under applicable law.
8.3 - Links to other websites
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company or the Operator.
The Company or the Operator has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third party web sites or services. You further acknowledge and agree that the Company or the Operator shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms of service and privacy policies of any third party website or service you visit.
8.4 - Translation Interpretation
These Terms of Use may have been translated if We have made them available to you on our Service. You agree that the original French text shall prevail in the event of any dispute.
9 - Resolution of disputes concerning the Service
If You have any concerns or disputes regarding the Service, You agree to first attempt to resolve the dispute informally (and/or through conciliation) by contacting the Company or the Operator.
10 - Intellectual property of the Service
The Service and its original content (excluding Content provided by You or other users), features and functionality are and shall remain the exclusive property of the Company or the Operator and its licensors.
The Service is protected by copyright, trademark and other laws of this country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company or the Operator.
11 - Your reactions to us
You assign all right, title and interest in and to any feedback you provide to the Company or the Operator. If, for any reason, such assignment is ineffective, you agree to grant the Company or the Operator a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify and exploit such Feedback without restriction.
12 - Modifications to these Terms of Use
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will use reasonable efforts to provide at least 30 days' notice prior to the new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our service after such revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please discontinue using the application or website and the service.
Privacy policy
Last update: June 23, 2023
This Privacy Policy describes our policies and procedures for collecting, using and disclosing your information when you use the Service and informs you of your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy. This privacy policy was generated by TermsFeed and refined by Sharetribe and DingDong Home Services.
Please read this privacy policy carefully before using our service.
1 - Interpretation and definitions
1.1 - Interpretation
Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning whether they are singular or plural.
1.2 - Definitions
For the purposes of this Privacy Policy :
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where the term "control" means ownership of 50% or more of the shares, equity interests or other securities carrying the right to vote for the election of directors or other management authority.
Application means the software program provided by the Company or the Operator and downloaded by You to any electronic device, named DingDong Services à domicile.
Company means the Company or the Operator as the legal entity which collects the Consumers' personal information and determines the purposes and means of processing the Consumers' personal information, or on whose behalf such information is collected and which, alone or jointly with others, determines the purposes and means of processing the Consumers' personal information.
The Company (referred to as "the Company", "we", "us" or "our" in this Agreement) means DingDong Services à domicile, 93 Charles Avenue, Pointe-Claire, H9R 4L2 , NEQ: 1178709359. For the purposes of the GDPR, the Company or Operator is the Data Controller.
Consumer, refers to you.
Cookies are small files placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website among its many uses.
The country refers to Canada.
Data Controller, for the purposes of the GDPR (General Data Protection Regulation), means the company or operator as a legal entity which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Device means any device that can access the Service, such as a computer, cell phone or digital tablet.
Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for Internet users to control the tracking of their online activities on websites.
The Operator (referred to as "the Operator", "We", "Us" or "Our" in this Agreement) means DingDong Services à domicile. For the purposes of the GDPR, the Company or Operator is the Data Controller.
Personal data is any information that relates to an identified or identifiable individual.
For the purposes of the GDPR, personal data means any information about you, such as a name, an identification number, location data, an online identifier or one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social identity. For the purposes of the CCPA, personal data means any information that identifies you, relates to you, describes you or is likely to be associated, or could reasonably be associated, directly or indirectly, with you.
Sale means the sale, lease, release, disclosure, dissemination, provision, transfer or other communication, whether oral, written, electronic or otherwise, of a consumer's personal information to another company or third party for monetary or other consideration.
Service means the Application and/or the Website.
Service Provider means any natural or legal person who processes data on behalf of the Company or the Operator. This includes third-party companies or individuals employed by the Company or Operator to facilitate the Service, to provide the Service on behalf of the Company or Operator, to perform services related to the Service, or to assist the Company or Operator in analyzing how the Service is used. For the purposes of the GDPR, service providers are considered data processors.
Third Party Social Media Service means any website or social network website through which a User may log in or create an account to use the Service.
Usage Data means automatically collected data, either generated by use of the Service, or from the Service infrastructure itself (for example, the length of time a page is visited).
The website refers to DingDong Services à domicile, accessible from https://dingdong.maison/.
You means the natural person who accesses or uses the Service, or the company or other legal entity on whose behalf that person accesses or uses the Service, as the case may be.
Under the GDPR (General Data Protection Regulation), you may be referred to as the data subject or as the user, as you are the natural person who uses the service.
2 - Contacting us
If you have any questions about this Privacy Policy, you can contact us:
By email: contact@dingdong.maison
By visiting this page on our website: https://dingdong.maison/fr/user_feedbacks/new
3 - Collection and use of your personal data
3.1 - Types of data collected
3.1.1 - Personal data
When using our service, we may ask you to provide certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include, but is not limited to:
e-mail address
First and last name
Telephone number
Address, state, province, postal code, city
Bank account information
Credit card number and expiry date
Usage data
3.1.2 - Usage data
Usage Data is collected automatically when you use the Service.
Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service you visit, the time and date of your visit, the time spent on these pages, unique device identifiers and other diagnostic data.
When you access the Service using a mobile device, we may automatically collect certain information, including the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or access the Service by or through a mobile device.
3.1.3 - Information from third-party social media services
The Company or Operator may allow you to create an account and log in to use the Service through the following third-party Social Media Services. These third-party Social Media Services may include, but are not limited to:
Google
Facebook
Twitter
LinkedIn
Apple
If you choose to register through a third-party social media service or give us access to that service, we may collect personal data already associated with your third-party social media service account, such as your name, email address, activities or contact list associated with that account.
You may also have the opportunity to share additional information with the Company or Operator through your third-party Social Media Service account. If you choose to provide such personal information and data, upon registration or otherwise, you authorize the Company or the Operator to use, share and store it in a manner consistent with this Privacy Policy.
3.1.4 - Tracking technologies and cookies
We use cookies and similar tracking technologies to track activity on our service and store certain information. The tracking technologies used are beacons, tags and scripts to collect and track information and to improve and analyze our service. The technologies we use may include :
cookies or browser cookies. A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to tell you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our service. Unless you have set your browser to refuse cookies, our service may use cookies.
Web beacons. Certain sections of our Service and e-mails may contain small electronic files known as web beacons (also known as "clear gifs", "pixel tags" and "single-pixel gifs") that allow the Company or Operator, for example, to count users who have visited those pages or opened an e-mail and for other related application or website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "persistent" or "session". Persistent cookies remain on your personal computer or mobile device when you are offline, while session cookies are deleted as soon as you close your web browser.
We use session cookies and persistent cookies for the purposes described below:
Necessary/essential cookies
Type: Session cookies
Administered by : We
Purpose: These cookies are essential to provide you with the services available via the application or website and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services You have requested cannot be provided, and We only use these Cookies to provide these services to You.
Cookies policy / Notice Acceptance of cookies
Cookie type: Persistent cookies
Administered by : We
Purpose: These cookies are used to determine whether users have accepted the use of cookies on the application or website.
Functionality cookies
Cookie type: Persistent cookies
Administered by: We
Purpose: These cookies enable us to remember the choices you make when using the application or website, for example your login details or language preferences. The purpose of these cookies is to offer you a more personal experience and to avoid you having to re-enter your preferences each time you use the application or website.
Tracking and performance cookies
Cookie type: Persistent cookies
Administered by : Third parties
Purpose: These cookies are used to collect information about traffic to the application or website and how users use the application or website. The information collected through these cookies may identify you directly or indirectly as an individual visitor. This is because the information collected is generally linked to a pseudonymous identifier associated with the device you use to access the application or website. We may also use these cookies to test new pages, new features or new functionalities of the application or website to see how our users react to them.
3.2 - Use of your personal data
The Company or Operator may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the use of our Service.
To manage your account: to manage your registration as a user of the Service. The Personal Data you provide may give you access to various features of the Service that are available to you as a registered user.
For contract performance: the development, compliance and performance of the contract for the purchase of products, items or services purchased by you or any other contract with us through the service.
To contact you: To contact you by email, phone calls, SMS, or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or informational communications related to contracted features, products or services, including security updates, when necessary or reasonable for their implementation.
To provide you with news, special offers and general information about other goods, services and events we offer that are similar to those you have already purchased or inquired about, unless you have opted out of receiving such information.
To manage your requests: To respond to and manage your requests.
To provide you with targeted advertising: We may use your information to develop and display content and advertising (and work with third-party providers who do so) tailored to your interests and/or location, and to measure their effectiveness.
For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of all or a portion of our assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which the personal data we hold about users of our services is one of the transferred assets.
Other purposes: We may use your information for other purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our service, products, services, marketing and your experience.
We may share your personal information in the following situations:
With service providers: We may share your personal information with service providers in order to monitor and analyze the use of our service, to advertise on third-party websites after you have visited our service, for payment processing, to contact you.
For business transfers: We may share or transfer your personal information as part of a merger, sale of company or operator assets, financing or acquisition of all or part of our business to another company, or during negotiations relating to such a transaction.
With affiliates: We may share your information with our affiliates, in which case we will require such affiliates to comply with this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
With other users: When you share personal information or otherwise interact with other users in public areas, this information may be viewed by all users and may be publicly available to others. If you interact with other users or register via a third-party social media service, your contacts on the third-party social media service may see your name, profile, photos and activity description. Similarly, other users will be able to view descriptions of your business, communicate with you and view your profile.
With your consent: We may disclose your personal information for any other purpose with your consent.
3.3 - Retention of your personal data
The Company or the Operator will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
The Company or Operator will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, unless such data is used to enhance the security or improve the functionality of our service, or we are legally required to retain such data for longer periods.
When your Personal Data is no longer required by law or by any rights or obligations on our part or yours, we will delete it. In most cases, Personal Data will be deleted upon termination or expiration of the agreement between You and the Company or Operator or upon Your written request.
3.4 - Transfer of your personal data
Your information, including Personal Data, is processed at the offices of the Company or the Operator and at any other location where the parties involved in the processing are located. This means that such information may be transferred to - and stored on - computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to such transfer.
The Company or Operator will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to any organization or country unless there are adequate controls in place, including the security of your data and other personal information.
3.5 - Deleting your personal data
You have the right to delete or request us to assist you in deleting the personal data we have collected about you.
Our Service may give You the opportunity to delete certain information about You from the Service.
You may update, modify or delete your information at any time by logging into your account, if you have one, and visiting the account settings section where you can manage your personal information. You may also contact us to request access, correction or deletion of any personal information you have provided to us.
Please note, however, that we may need to retain certain information where we have a legal obligation or legal basis to do so.
3.6 - Disclosure of your personal data
3.6.1 - Commercial transactions
If the Company or the Operator is involved in a merger, acquisition or sale of assets, Your Personal Data may be transferred. We will notify you before Your Personal Data is transferred and subject to a different privacy policy.
3.6.2 - Application of the law
In certain circumstances, the Company or the Operator may be required to disclose your Personal Data if required to do so by law or in response to valid requests from public authorities (for example, a court or government agency).
3.6.3 - Other legal requirements
The Company or the Operator may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company or the Operator
prevent or investigate possible wrongdoing in connection with the service
protect the personal safety of service users or the public
Protect against legal liability.
3.7 - Security of Your Personal Data
The security of Your Personal Data is important to Us, but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
4 - Detailed information on the processing of your personal data
The service providers We use may have access to Your Personal Data. These third-party providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their privacy policies.
4.1 - Analysis
We may use third-party service providers to monitor and analyze the use of Our Service. These may include, but are not limited to:
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to monitor and control the use of our service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize ads on its own advertising network.
You can refuse to have your activity on the Service made available to Google Analytics by installing the Google Analytics disabling browser add-on. This module prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information about visitor activity with Google Analytics.
You can disable certain Google Analytics features through your mobile device settings, such as your device's advertising settings, or by following the instructions provided by Google in its privacy policy: https://policies.google.com/privacy.
For more information on Google's privacy practices, please visit Google's privacy and terms of use webpage: https://policies.google.com/privacy
Matomo
Matomo is a web analytics service. You can consult its privacy policy here: https://matomo.org/privacy-policy
Fathom
Fathom is a web analysis service. You can view their privacy policy here: https://www.fathomhq.com/privacy
4.2 - Email marketing
We may use your personal data to contact you and send you newsletters, marketing or promotional material and other information that may be of interest to you. You may opt-out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may use e-mail marketing service providers to manage and send e-mails to you. These may include, but are not limited to
Mailchimp
Mailchimp is an email marketing service provided by The Rocket Science Group LLC.
For more information on Mailchimp's privacy practices, please see their privacy policy: https://mailchimp.com/legal/privacy/
4.3 - Payment
We may provide fee-based products and/or services as part of the Service. In this case, we may use third-party services to process payments (for example, payment processors).
We do not store or collect your payment card details. This information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policies. These payment processors adhere to the standards established by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements ensure the secure processing of payment information.
They may include, but are not limited to:
Stripe
Their privacy policy can be viewed at: https://stripe.com/us/privacy
PayPal
Their privacy policy can be consulted at the following address: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
4.4 - Behavioral Remarketing
The Company or the Operator uses remarketing services to advertise to you after you have accessed or visited our Service. We and our third-party suppliers use cookies and non-cookie technologies to help us recognize your device and understand how you use our Service so that we can improve it to reflect your interests and provide you with advertisements that may be of greater interest to you.
These third-party providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their privacy policies and to enable Us to:
Measure and analyze traffic and browsing activity on Our Service.
Show You advertisements for Our products and/or services on third party websites or apps.
Measure and analyze the performance of Our advertising campaigns.
Some of these third-party providers may use cookie-free technologies that may not be affected by browser settings that block cookies. Your browser may not allow you to block these technologies. You can use the following third-party tools to opt-out of the collection and use of information for the purpose of serving you interest-based advertising:
NAI opt-out platform: http://www.networkadvertising.org/choices/
DAE opt-out platform: http://www.youronlinechoices.com/
DAA opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
You can opt out of all personalized ads by enabling privacy features on your mobile device, such as Limit Ad Tracking (iOS) and Opt Out of Ad Personalization (Android). Consult your mobile device's help system for more information.
We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party providers. This enables our third-party providers to recognize you and serve you advertisements across all devices and browsers. To learn more about the technologies used by these third-party providers and their cross-device capabilities, please refer to the privacy policy of each provider listed below.
Third-party providers we may use include, but are not limited to:
Google Ads (AdWords)
The Google Ads (AdWords) remarketing service is provided by Google Inc.
You can disable Google Analytics for Display Advertising and customize Google Display Network ads by visiting the Google Ads settings page: http://www.google.com/settings/ads.
Google also recommends installing the Google Analytics deactivation browser add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. The Google Analytics deactivation add-on allows visitors to prevent the collection and use of their data by Google Analytics.
For more information on Google's privacy practices, please visit Google's privacy and terms of use page: https://policies.google.com/privacy
Twitter
Twitter's remarketing service is provided by Twitter Inc.
You can unsubscribe from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
To learn more about Twitter's privacy practices and policies, visit our Privacy Policy page: https://twitter.com/privacy
Facebook / Meta
Facebook's remarketing service or Meta is provided by Facebook Inc. and Meta Inc.
To learn more about Facebook's interest-based advertising, visit this page: https://www.facebook.com/help/516147308587266
To stop receiving interest-based advertising from Facebook, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the self-regulatory principles for online behavioral advertising established by the Digital Advertising Alliance. You can also opt out of Facebook and other participating companies through the Digital Advertising Alliance in the U.S. http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or by using your mobile device settings.
For more information on Facebook's privacy practices, please see Facebook's data policy: https://www.facebook.com/privacy/explanation
Pinterest
Pinterest's remarketing service is provided by Pinterest Inc.
You can opt out of Pinterest's interest-based ads by enabling your web browser's "Do Not Track" feature or by following Pinterest's instructions: http://help.pinterest.com/en/articles/personalization-and-data
To learn more about Pinterest's privacy practices and policies, visit our dedicated privacy policy page: https://about.pinterest.com/en/privacy-policy
4.5 - Usage, performance and miscellaneous
We may use third-party service providers to provide a better enhancement of our service. These may include, but are not limited to:
Intercom
Their privacy policy can be viewed at: https://www.intercom.com/legal/privacy
Facebook Messenger
Their privacy policy can be viewed at https://www.facebook.com/privacy/policy
Zendesk
Their privacy policy can be viewed at https://www.zendesk.com/company/agreements-and-terms/privacy-notice/
Tawk
Their privacy policy can be viewed at https://www.tawk.to/privacy-policy/
5 - Links to other websites
Our Service may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to consult the privacy policy of each site you visit.
We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.
6 - Protection of privacy under the GDPR
6.1 - Legal basis for processing personal data under the GDPR
We may process personal data under the following conditions:
Consent: You have given your consent to the processing of Personal Data for one or more specific purposes.
Contract performance: the provision of Personal Data is necessary for the performance of an agreement with You and/or any related pre-contractual obligations.
Legal obligations: The processing of Personal Data is necessary to comply with a legal obligation to which the Company or the Operator is subject.
Vital interests: The processing of personal data is necessary to protect your vital interests or those of another individual.
Public interests: The processing of personal data is linked to a task carried out in the public interest or in the exercise of official authority vested in the Company or the Operator.
Legitimate interests: The processing of personal data is necessary for the purposes of the legitimate interests pursued by the Company or Operator.
In all cases, the Company or Operator will gladly assist in clarifying the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a legal or contractual requirement, or a requirement necessary for the conclusion of a contract.
6.2 - Your rights under the GDPR
The Company or the Operator undertakes to respect the confidentiality of Your Personal Data and to guarantee You the exercise of Your rights.
You have the right under this Privacy Policy, and the law if You are in the EU, to:
Request access to Your Personal Data. The right to access, update or delete the information we hold about you. Where possible, you can access, update or request the deletion of your personal data directly in the settings section of your account. If you are unable to perform these actions yourself, please contact us for assistance. This also allows you to receive a copy of the personal data we hold about you.
Request correction of the personal data we hold about you. You have the right to correct any incomplete or inaccurate information we hold about you.
Object to the processing of your personal data. This right exists where we rely on a legitimate interest as the legal basis for our processing and there is something about your particular circumstances that gives you cause to object to the processing of your personal data on this ground. You also have the right to object to the processing of your personal data for direct marketing purposes.
Request the deletion of your personal data. You have the right to ask us to erase or delete your personal data when there is no valid reason for us to continue processing it.
Request the transfer of your personal data. We will provide you, or a third party chosen by you, with your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you have initially consented to us using or where we have used that information to perform a contract with you.
Withdrawing your consent. You have the right to withdraw your consent to the use of your personal data. If You withdraw Your consent, We may not be able to provide You with access to certain specific features of the Service.
6.3 - Exercising Your GDPR data protection rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that We may ask You to verify Your identity before responding to such requests. If you make a request, we will do our best to reply as soon as possible.
You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, if You are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.
7 - Privacy rights of children and minor users
7.1 - General privacy rights for children
Our Service is not intended for persons under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You know that Your child has provided Us with Personal Data, please contact Us. If we become aware that we have collected Personal Data from persons under the age of 16 without verifying parental consent, we will take steps to delete such information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires parental consent, we may require your parent's consent before collecting and using such information.
8 - Changes to this privacy policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
We will notify you by e-mail and/or by a prominent notice on our service, before the change becomes effective, and we will update the "last updated" date at the top of this Privacy Policy.
We advise you to check this Privacy Policy regularly for any changes. Changes to this Privacy Policy are effective when posted on this page.