Information about DingDong

Terms of use

Last updated: June 23, 2023.

Please read these terms of use carefully before using our service.

Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning whether they are singular or plural.

For the purposes of these Terms of Service :

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where the term "control" means ownership of 50% or more of the shares, equity interests or other securities giving the right to vote for the election of directors or any other governing authority.

Application means the software program provided by the Company or the Operator downloaded by You to any electronic device, named DingDong Home Services.

Purchaser means the users who reserve services.

Country means Canada.

Company (referred to as "Company", "we", "us" or "our" in this Agreement) means DingDong Services à domicile, 93 Charles Avenue, Pointe-Claire, H9R 4L2, NEQ: 1178709359.

Content means content such as text, images or other information that may be displayed, uploaded, linked to or made available by You, regardless of the form of such content.

Device means any device capable of accessing the Service, such as a computer, cell phone or digital tablet.

Feedback means any comments, innovations or suggestions You send regarding the attributes, performance or features of our Service.

Good refers to services offered for sale, contact or other means of exchange on the Service.

Operator (referred to as "the Operator", "We", "Us" or "Our" in this Agreement) means DingDong Services à domicile.

Order means a request to purchase by any means Services on the Application or the Website.

Seller means users of the Service who list Services and make them available for exchange by any means.

Service means the Application and/or the Website.

Terms of Service (also referred to as "Terms") means these Terms of Service, which constitute the entire agreement between you and the Company or Operator with respect to the use of the Service. These Terms of Service were generated by TermsFeed and refined by Sharetribe and DingDong Services à domicile.

Third Party Social Media Service means any service or content (including data, information, products or services) provided by a third party that may be displayed, included or made available through the Service.

Website means DingDong Services à domicile, accessible from https://dingdong.maison/.

You means the person accessing or using the Service, or the company or other legal entity on whose behalf such person accesses or uses the Service, as the case may be.

If you have any questions about these Terms of Use, you can contact us:

By email: contact@dingdong.maison

By visiting this page on our website: https://dingdong.maison/fr/user_feedbacks/new

These Terms of Service govern the use of this service and constitute the agreement between you and the company or operator. These terms of service define the rights and obligations of all users with respect to the use of the service.

Your access to and use of the service is subject to your acceptance of and compliance with these terms of use. These terms of use apply to all visitors, users and other persons who access or use the service.

By accessing or using the Service, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms of use, you may not access the service.

You declare that you have reached the age of majority according to the laws of your country or the country, whichever is higher. The company or operator does not authorize persons under this age to use the service.

Your access to and use of the Service is also subject to your acceptance of and compliance with the Company's or Operator's Privacy Policy. Our Privacy Policy describes our policies and procedures regarding the collection, use and disclosure of your personal information when you use the Application or the Website and informs you of your privacy rights and how the law protects you. Please read our privacy policy carefully before using our service.

The laws of the country, excluding its conflict of laws rules, govern these Terms and Your use of the Service. Your use of the Application or the Website may also be subject to other local, regional, national or international laws.

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be modified and construed to effect the intent of such provision to the maximum extent possible under applicable law, and the remaining provisions shall remain in full force and effect.

Except as provided herein, the failure to exercise any right or require performance of any obligation under these Terms shall not affect the ability of any party to exercise such right or require such performance at any subsequent time, and the waiver of any breach shall not constitute a waiver of any subsequent breach.

When You create an account with Us, You must provide Us with accurate, complete and up-to-date information at all times. Failure to do so constitutes a breach of the Terms, which may result in the immediate termination of Your account with Us.

You may not use as a username the name of another person or entity or that is not legally available for use, a name or mark that is subject to rights of another person or entity other than You without proper authorization, or a name that is otherwise offensive, vulgar or obscene.

You may be asked to provide certain information relating to your account, including, but not limited to, your name, e-mail address, telephone number and address.

You may be required to provide documents to verify your identity. These documents are essential if you wish to offer your services.

Before or during the processing of the service, you may be asked to provide, but not limited to, your identity documents.

Prior to or during the placement of an order, you may be asked to provide, but not limited to, your credit card number, credit card expiration date, billing address and service address information.

Unless it is part of a feature of the Service, we do not conduct background checks or endorse users. We accept no responsibility for the reliability, accuracy or completeness of information provided by users.

You are responsible for protecting the password you use to access the Service and for all activities or actions that occur under your password, whether your password is with Our Service or a third-party Social Media Service.

You agree not to disclose your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

We may terminate or suspend Your Account immediately, without notice or liability, for any reason, including, but not limited to, if You fail to comply with these Terms of Use. In the event of termination, Your right to use the Service will cease immediately.

If you wish to terminate your account, you may simply stop using the Service or delete your account from the Service, or contact us for assistance.

Our Service allows you to publish Content. You are responsible for the Content you publish on the Service, including its legality, reliability and appropriateness.

By posting Content on the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce and distribute such Content on and through the Service. You retain all your rights in any content you submit, publish or display on or through the Service and are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.

You represent and warrant that (i) the Content is yours (you own it) or you have the right to use it and grant Us the rights and license set forth in these Terms, and (ii) the publication of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contractual rights or any other rights of any person.

The Company or the Operator is not responsible for the content of users of the Service. You expressly understand and agree that you are solely responsible for the content and all activities that occur under your account, whether performed by you or by any third party using your account.

You may not transmit any content that is unlawful, offensive, disturbing, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of objectionable content include, but are not limited to, the following:

illegal or promoting illegal activity.

Defamatory, discriminatory or mean-spirited content, including references or comments about religion, race, sexual orientation, gender, national/ethnic origin or other targeted groups.

Spam, machine or randomly generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.

Contain or install viruses, worms, malware, Trojan horses or any other content designed or intended to disrupt, damage or limit the functionality of any software, hardware or telecommunications equipment, or to damage or gain unauthorized access to data or other information belonging to a third party.

Infringe the proprietary rights of any party, including patents, trademarks, trade secrets, copyrights, publicity rights or other rights.

Impersonate any person or entity, including the company or operator and its employees or agents.

Violation of a third party's privacy.

False information and characteristics.

The Company or the Operator reserves the right, but not the obligation, to determine, at its sole discretion, whether any Content is appropriate and compliant with these Terms, to refuse it or to remove it. The Company or the Operator further reserves the right to edit, modify and change the form of presentation of any Content. The Company or the Operator may also limit or revoke your use of the Service if you post objectionable content. Since the Company or the Operator cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service, you may be exposed to content that you may find offensive, indecent, improper or objectionable, and you agree that under no circumstances will the Company or the Operator be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content.

Although regular backups of Content are made, the Company or the Operator does not guarantee that there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused, without limitation, by Content that is corrupted prior to being backed up or that changes during the backup period.

The Company or Operator will provide assistance and attempt to resolve known or discovered problems that may affect Content backups. However, you acknowledge that the Company or the Operator has no responsibility for the integrity of the Content or the inability to successfully restore the Content to a usable state.

You agree to maintain a complete and accurate copy of all Content in a location independent of the Service.

We respect the intellectual property and copyrights of others. You may be held liable for damages (including costs and attorneys' fees) for wrongfully claiming that content infringes your copyrights. It is our policy to respond to any claim that content posted on the Service infringes a copyright or other violation of someone's intellectual property.

We are prepared to comply with all relevant local regulations (Digital Millennium Copyright Act (DMCA), European Copyright Directive, etc.).

If you are a copyright owner or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that takes place through the Service, you must submit your notice in writing to the attention of our Copyright Agent by email (see 3 - Contact Us) and include in your notice the following information regarding the alleged infringement:

An electronic or physical signature of the person authorized to act on behalf of the copyright owner.

A description of the copyrighted work that you claim has been infringed, including the URL (i.e. web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.

Identification of the URL or other specific location on the Service where the material that you claim is infringing is located.

Your address, telephone number and e-mail address.

A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Upon receipt of a notification, the Company or the Operator will take such action as it deems appropriate, at its sole discretion, including removal of the disputed content from the Service.

By placing a service order through the Service, you warrant that you are legally capable of entering into binding contracts.

Our role is that of a facilitator between You and Sellers/Professionals, via the Service. We are therefore a third party to the Orders, which limits our liability in the event of a dispute between You and the Sellers.

We are not a party to any agreement You have with Sellers/Professionals. Any agreement You enter into with Sellers/Professionals is not part of the agreement We have with You.

If You wish to place an Order for Products available on the Service, You may be asked to provide certain information relating to Your Order, including, without limitation, Your name, Your email address, Your telephone number, Your credit card number, Your credit card expiration date, Your billing address, and Your postal information.

You represent and warrant that (i) You have the legal right to use any credit or debit card(s) or other method(s) of payment in connection with any order for services; and (ii) the information You provide to us is true, correct and complete.

By submitting this information, you grant us the right to provide it to third-party payment processors in order to facilitate the fulfillment of your order.

We and the Sellers constantly update our Product offerings on the Service. The various services available on the Service may be mispriced, inaccurately described or unavailable, and we and the Sellers may experience delays in updating information about the services offered on the Service and in our advertising on other websites.

We and the Sellers cannot and do not guarantee the accuracy or completeness of information, including prices, product images, specifications, availability and services. We reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without notice.

The Company or the Operator and the Seller reserve the right to revise their prices at any time before accepting an order.

Prices quoted may be revised by the Company or Operator after acceptance of an Order in the event of an event affecting the service performed, caused by government action, higher currency exchange costs, and any other matter beyond the Company's or Operator's or Seller's control. In this case, you will have the right to cancel your order.

Payments can be made through the various payment methods available. We rely on payment gateways which have their own terms of service and limits.

Payment cards (credit or debit cards) are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be responsible for the delay or non-delivery of your order.

We may charge you a fee (and applicable taxes) for the right to use the Service. Further information on when service charges apply and how they are calculated will be displayed when you place your order. We reserve the right to change service charges at any time.

You and the Sellers are responsible for any Order modification you agree to make via the Service and agree to pay any additional amounts, fees or taxes associated with a Service Order modification.

We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to:

Availability of professionals

Errors in the description or prices of the services offered

Errors in your order

Errors on the part of the seller/professional

We reserve the right to refuse or cancel your order if we suspect fraud or an unauthorized or illegal transaction.

If, as a Buyer, You cancel an Order, the amount You have paid (including the Service fee) will not be refunded.

If an event beyond Your control forces You to cancel an order, or if You believe that Your order should be refunded, please contact us.

If a Buyer or Seller disputes an Order, the Company or the Operator must be informed. The dispute will be resolved at Our sole discretion.

Notwithstanding any damages You may suffer, the entire liability of the Company or the Operator and any of its suppliers under any provision of these Terms and Your exclusive remedy for any of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD (or its equivalent in the local currency of the Service) if You did not purchase anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company, the Operator or its suppliers be liable for any special, incidental, indirect or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, business interruption, personal injury, loss of privacy arising out of or in any way connected with the use or inability to use the service, third party software and/or third party hardware used in connection with the service, or otherwise in connection with any provision of these terms), even if the company or operator or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply. In such jurisdictions, each party's liability shall be limited to the fullest extent permitted by law.

The Service is provided to you "AS IS" and "AS AVAILABLE", with all faults and defects, without warranty of any kind. To the fullest extent permitted by applicable law, the Company or Operator, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, regarding the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, as well as any warranties that may arise from a course of dealing, performance, usage or trade practice. Without limiting the foregoing, the Company or the Operator makes no warranties or representations of any kind that the Service will meet your requirements, achieve expected results, be compatible or function with any other software, application, system or service, operate uninterrupted, meet any performance or reliability standards or be error-free, or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company, the Operator nor any of the Company's suppliers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content and materials or products included therein; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability or currency of any information or content provided through the Service ; or (iv) that the Service, its servers, content or e-mail sent by or on behalf of the Company or the Operator are free of viruses, scripts, Trojan horses, worms, malware, time bombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of statutory rights applicable to a consumer, so some or all of the above exclusions and limitations may not apply to you. But in such a case, the exclusions and limitations set out in this section will be applied to the fullest extent possible under applicable law.

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company or the Operator.

The Company or the Operator has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third party web sites or services. You further acknowledge and agree that the Company or the Operator shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms of service and privacy policies of any third party website or service you visit.

These Terms of Use may have been translated if We have made them available to you on our Service. You agree that the original French text shall prevail in the event of any dispute.

If You have any concerns or disputes regarding the Service, You agree to first attempt to resolve the dispute informally (and/or through conciliation) by contacting the Company or the Operator.

The Service and its original content (excluding Content provided by You or other users), features and functionality are and shall remain the exclusive property of the Company or the Operator and its licensors.

The Service is protected by copyright, trademark and other laws of this country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company or the Operator.

You assign all right, title and interest in and to any feedback you provide to the Company or the Operator. If, for any reason, such assignment is ineffective, you agree to grant the Company or the Operator a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify and exploit such Feedback without restriction.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will use reasonable efforts to provide at least 30 days' notice prior to the new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our service after such revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please discontinue using the application or website and the service.